SUPPORT
TechBench
Help with signing in, invites and getting around. For anything else, email [email protected].
Getting inRolesContactPrivacy Policy
Getting in
How do I get an account? TechBench is invite-only. Your shop owner gives you an invite code. Enter it with your name and a PIN of 6 to 8 digits.
My invite code doesn't work. A code works for 14 days and up to 20 sign-ups, and the owner can cancel it. Ask your shop owner for a new one.
How do I sign in? Choose your shop, then your name, then enter your PIN. You stay signed in on that device for 30 days unless you sign out.
I forgot my PIN. Email us from your shop and we'll help you get back in.
I changed my PIN. Changing it signs you out everywhere else, so anyone on another device has to sign in again.
Roles
Who can do what? Each shop has an owner, and people can be service managers, assistant service managers, shop foremen or technicians. The owner makes invite codes and changes roles.
Who approves shared fixes? Anyone in the shop except technicians can review, edit and publish a fix before other shops see it.
Is the information official? Manufacturer bulletins and recalls are labeled as manufacturer information. Nothing TechBench shows you is presented as a factory procedure. Always confirm specs in your own service information.
Contact
Questions, problems or ideas: email [email protected]. Include your shop name, your device and what you were doing when the problem happened. Please leave customer names, VINs and plates out of the email.